Out of Stock Sales Item Credits for Agency Liquor Stores

When You Can Request a Credit

You may request a credit on items you ordered but did not receive during a sale month. You should submit the request in the month immediately following the month the product was on sale.

How Credits Are Calculated

If your credit is accepted, you will receive the difference between the normal price and the sales price, minus your commission rate and average discount.

Credits are based on your last-picked order for the sales month.

Example:

If you ordered ten cases on your last order for the month and request an adjustment for twelve cases, you will only receive an adjustment for the ten cases originally ordered.

When Credits Do Not Apply

Credits are not available if we were unable to provide the product for reasons beyond our control, such as the product being discontinued.

How to Submit a Credit Request

Log in to your TransAction Portal (TAP) account and complete the Credit Form for Out of Stock Sales Items.